Case Management Society of America


CMSA: Reflection on Achievement and Moving Forward in 2018


You, our members, are why we exist as an organization. As the executive director of CMSA and owner of Fraser Imagineers, I am so proud to share with you how hard at work we have been over the past year to improve how we support members and the value of every area of membership.

Education is a cornerstone of the value we provide. Each case manager needs to expand her knowledge, keep up with change and maintain certifications at every stage in the career path. Currently, we are working on the development, or redevelopment, of five educational pathways which, together, offer a comprehensive package of continuing education for any level of case manager, in any practice setting.

First is our recently released and completely reinvented Career & Knowledge Pathways (formerly CKP) program. The former CKP was one program which covered many general case management topics. Instead, the name of Career & Knowledge Pathways serves to hold, as the name indicates, pathways to enhance and extend your career and provide the help you need for growth in all aspects of case management. The first aspect of this pathway, the Standards of Practice program, offers a comprehensive review of CMSA’s 2016 Standards of Practice for Case Management.

Additional pathways are being updated and/or redesigned, including the Case Management Adherence Guides (CMAGs), Educational Resource Library (ERL) and our new “Integrated Case Management: A Manual by Case Managers for Case Managers.”

The newly envisioned Integrated Case Management (ICM) program and manual, released in fall 2017, bring both the U.S. and the international scopes of ICM. This excellent program, as well as the Standards of Practice and CMAGs, are the sole sanctioned materials of CMSA for these areas of our practice; CMSA members receive discounted pricing on all.

In addition, we are in the process of finalizing a new educational offering for 2018: comMIt, a comprehensive motivational interviewing training, which offers a natural augmentation of the motivational interviewing we cover in ICM. Currently, this training offers 8 CE credits for dietitians, nurses, physicians and social workers; through this partnership, CMSA will also offer CCM hours (pending approval), at a low cost.

As a 24/7 option for fully digital continuing education, our Educational Resource Library (known as the ERL) is your answer. Included with CMSA membership, this online resource offers approximately 160 online sessions with continuing education credits. CMSA members: take full advantage of this important member benefit, which is included free of charge.

One of the biggest changes at CMSA, announced in summer of 2017, is a big one: free membership! Attending our annual conference and expo is a big commitment in both time and resources, and we want to recognize that dedication. For our June 2018 annual conference in Chicago, IL, all full conference registrants receive a complimentary one year CMSA membership.

The free membership offer is available for both current members and nonmembers; for nonmembers, membership begins upon registering for the conference, while for current members the complimentary year begins upon expiration of the member’s current membership. The value of our community in the areas of continuing education, camaraderie and community are important year-round, not only during conference week!

At our June 2018 conference in Chicago, we offer eight blocks of concurrent sessions, an expo with 250+ exhibitors and sponsors, fabulous keynote presenters such as The Doctors host Dr. Travis Stork, countless networking opportunities and a lot of fun. I say this every year, but you really do not want to miss what we have in store for 2018.

In the spirit of industry and community collaboration, another change made to membership in 2017 is our partnership with The Commission for Case Management Certification (CCMC) to work collaboratively to promote case manager professional development. This project is particularly special, as I worked on with our dear friend, Patrice Sminkey.

She passed away before she was able to see the partnership come to fruition; however, I am proud that our two organizations have come together to see it through and do what’s best for case management as a whole. With this partnership, CMSA members now receive a 20 percent discount when applying for the CCM certification and the same 20 percent discount upon renewal. Those who hold the CCM certification receive a 20 percent discount on CMSA membership.

In the area of public policy, our focus is on the new Case Management Model Act, which recognizes the critical role professional case managers assume in managing chronically ill and complex populations and helping patients in transitions of care, among many other services. Reflecting the scope of services in CMSA’s Standards of Practice for Case Management, revised 2016, the Model Act seeks to truly demonstrate and recognize the value of professional, licensed case managers. Read more about the Act in Chriss Wheeler’s article in this issue.

We have two upcoming events later this year during which the Model Act and other important recognitions of case managers will take place. First is our Hill Day event in September 2018 in Washington D.C., where CMSA members have the important opportunity to advocate for themselves, all case managers and the health care industry as a whole. Secondly, in October 2018 our annual celebration of case management commences during National Case Management Week.

We are here to serve all case managers – you – in the development and longevity of a long and fulfilling career. Please explore our redesigned website at and see how we can serve you. Keep your passion for case management alive!

Happy New Year, and truly, thank you for all you contribute to our organization!


Kathleen Fraser


CMSA Executive Director

CMSA National Board of Directors, 2017-2018

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